ISC Barrels Customer Survey

Customer Reporting*

Questionnaire completed by:

First Last

Today's Date*

Please indicate which facilities you are critiquing*

Select all that apply

Missouri Cooperage

Kentucky Cooperage

Please identify the barrels you are critiquing.

Barrel Manufactured Dates (from):*

Barrel Manufactured Dates (to):*

Dates Barrels Filled (from):*

Dates Barrels Filled (to):*

Liquid Tightness Satisfaction*

Please give a rating to the following liquid tightness criteria from 4 for "Very Satisfied" to 0 for "Very Dissatisfied."

Please comment on any liquid tightness concerns:

Appearance Satisfaction*

Please give a rating to the following appearance criteria from 4 for "Very Satisfied" to 0 for "Very Dissatisfied."

Please comment on any appearance concerns:

Delivery Satisfaction*

Please give a rating to the following delivery criteria from 4 for "Very Satisfied" to 0 for "Very Dissatisfied."

Please comment on any delivery concerns:

Overall Satisfaction*

Please give a rating to the following delivery criteria from 4 for "Very Satisfied" to 0 for "Very Dissatisfied."

Please comment on any overall concerns:

Your typical mode of communication with us:*

Phone

In-person Contact

In what areas can we improve?

Customer Service Quality*

Please complete the section below regarding the quality of customer service you received.

ISC Barrels Quality Assurance Questionnaire