ISC Barrels Customer Survey

Customer Reporting(Required)

Name(Required)

First Last

Date(Required)

Select All That Apply(Required)

Missouri Cooperage

Kentucky Cooperage

Please identify the barrels you are critiquing.

Barrel Manufactured Dates (from):(Required)

Barrel Manufactured Dates (to):(Required)

Dates Barrels Filled (from):(Required)

Dates Barrels Filled (to):(Required)

Liquid Tightness

Please give a rating to the following liquid tightness criteria from 4 for "Very Satisfied" to 0 for "Very Dissatisfied."(Required)

Stave Joints(Required)

Croze Leaks(Required)

Streaks(Required)

Worm Holes(Required)

Tongue and Groove(Required)

Please comment on any liquid tightness concerns:

Appearance Satisfaction

Please give a rating to the following appearance criteria from 4 for "Very Satisfied" to 0 for "Very Dissatisfied."

Staves(Required)

Heading(Required)

Hoops(Required)

Dimensions(Required)

Cleanliness(Required)

Bung Holes(Required)

Capacity(Required)

High Joints(Required)

Please comment on any appearance concerns:

Delivery Satisfaction

Please give a rating to the following delivery criteria from 4 for "Very Satisfied" to 0 for "Very Dissatisfied."

Barrel Count Accuracy(Required)

On Time Delivery(Required)

Load Integrity(Required)

Please comment on any delivery concerns:

Overall Satisfaction

Please give a rating to the following delivery criteria from 4 for "Very Satisfied" to 0 for "Very Dissatisfied."

Liquid Tightness(Required)

Appearance(Required)

Delivery(Required)

Please comment on any overall concerns:

File

Please upload any supporting documentation.

Drop files here or

Max. file size: 1 GB.

Communication

Your typical mode of communication with us:(Required)

Phone

In-person Contact

In what areas can we improve?

Customer Service Quality

Please complete the section below regarding the quality of customer service you received.

Liquid Tightness

Appearance Satisfaction

Delivery Satisfaction

Overall Satisfaction

Communication

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