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ISC Customer Experience Survey

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Step 1 of 3

33%
Independent Stave Company (ISC) wants to provide the best customer experience possible. As we evaluate processes, our customers’ needs are top-of-mind. To that end, we are asking you to complete this anonymous 10-question survey, which will help us understand your needs, current experience, and expectations. The collective responses will allow us to focus our efforts on the features and processes that are most important to our customers.

SECTION 1: Product Awareness & Knowledge

1. Check all statements with which you agree (Check all that apply)*
2. When I visit the ISC website, my purpose is to learn more about: (Choose up to 3)*
3. Of the following statements, which one is MOST TRUE:*
My knowledge of the spirit barrels I currently purchase comes from ____________.
4. How often do you consume marketing / media content from ISC?*
5. What is your preferred method(s) of learning about our products? (Choose up to 3)*

SECTION 2: Order, Delivery, Post-order Experience

6. What do you value most in the order confirmation process? (Choose two)*
7. In your opinion, what is the most important part of an order delivery? (Choose two)*
8. What feature or process would you most like to see incorporated into the ordering experience in the future?*

SECTION 3: Misc.

Would you be willing to discuss your customer experience or ideas?*
Name*

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  • About
  • Barrels
    • Back
    • Classic
    • Cooper’s Select
    • Cooper’s Reserve
    • Small Batch
    • Finishing Products
    • French Made
    • Used
    • Collections
  • Cooperages
  • Expertise
  • Contact
    • Back
    • Our Team
  • Blog