ISC Customer Experience Survey "*" indicates required fields Step 1 of 3 33% Independent Stave Company (ISC) wants to provide the best customer experience possible. As we evaluate processes, our customers’ needs are top-of-mind. To that end, we are asking you to complete this anonymous 10-question survey, which will help us understand your needs, current experience, and expectations. The collective responses will allow us to focus our efforts on the features and processes that are most important to our customers. SECTION 1: Product Awareness & Knowledge1. Check all statements with which you agree (Check all that apply)* I feel knowledgeable on all the barrels in the ISC portfolio. I feel the marketing content that I have consumed for ISC clearly communicates the available products in the portfolio. The marketing content (brochures, ads, website, blog, social media, etc) is easy to find and navigate. Additional Comments2. When I visit the ISC website, my purpose is to learn more about: (Choose up to 3)* Brand story Product details Recent news Environmental sustainability Contact info Recent blog posts Other I don't visit the websites Specify other*Additional Comments3. Of the following statements, which one is MOST TRUE:*My knowledge of the spirit barrels I currently purchase comes from ____________. My account manager Other distilleries Price lists and brochures Brand websites Other Specify other*Additional Comments4. How often do you consume marketing / media content from ISC?* Weekly Monthly Bi-monthly 3-4x per year Never Additional Comments5. What is your preferred method(s) of learning about our products? (Choose up to 3)* Account manager Printed marketing brochures Digital marketing brochures Website Social media Blog posts Email newsletter Print ads Other Specify other*Additional Comments SECTION 2: Order, Delivery, Post-order Experience6. What do you value most in the order confirmation process? (Choose two)* Assistance from my account manager Simplicity of the process Speed of the process Order status updates Order confirmation accuracy Other Specify other*Additional Comments7. In your opinion, what is the most important part of an order delivery? (Choose two)* Arrives on my original delivery date Advanced notice on order delivery date Communication with the trucking company / driver Having one designated point of contact Real-time delivery tracking Shipping costs Other Specify other*Additional Comments8. What feature or process would you most like to see incorporated into the ordering experience in the future?* More information & materials presented to better understand barrel portfolios, new products, quality specifications, etc. Online customer dashboard (view current and past orders, order status, etc) Automated processes to make ordering easier / faster Real-time delivery tracking Other Specify other*Additional Comments9. Share a company (cooperage or other) you believe has a great customer experience and why you enjoy their ordering process.*Additional feedback: SECTION 3: Misc.Would you be willing to discuss your customer experience or ideas?* Yes No Name* First Last Email* Phone Δ
